Privacy Policies 1. Organization information Website: https://www.encoreproduce.com/ Name of organization: Les Produits Encore inc. 2. Objectives of the privacy policy This privacy policy is intended to inform you of how Les Produits Encore inc. collects, uses, processes, retains and discloses your personal information when you use our website, as well as the following information, if any: • Personal data that we will collect by technological means in the course of our activities • The use of collected data • Who has access to the data collected • The rights of users of the site • The cookies policy (navigation cookies) of the site The privacy policy is designed to comply with applicable privacy laws. 3. Consent Users agree that by using our site, they consent to: • The terms set out in this privacy policy • The collection, use and retention of data listed in this policy. Your consent may be express or implied depending on the circumstances. By using our website or providing us with your personal information, we assume that you consent to this policy and collection, to use, disclose and store your personal information in accordance with this Privacy Policy. You may withdraw your consent to the collection or use of information collected at any time by contacting us using the contact details provided in the “Contact Us” section. In some cases, withdrawing your consent may impact the services or features of our website. 4. Personal data we collect Data collected automatically through our website When you visit and use our site, we may automatically collect and store information about your device and interaction. This information includes: • IP address • Location • Links visited using the site • Content viewed on our site • Duration of the visit • Hardware and software details (browser used, device type) Our website uses Wix Analytics to analyze visitors' browsing behavior. This is a tool to analyze website traffic and usage for statistical purposes using cookies in order to improve the user experience. If you wish to disable cookies (cookies), you can do so by adjusting the settings of your browser or mobile device. However, disabling cookies could affect your browsing experience. For more information, you can consult the privacy policy of Wix. We also use other cookies (cookies) and similar tools on the website that you can disable at any time. Please see the section on cookies further down this page. Data you provide to us We may also collect certain types of personal information, depending on the circumstances, when you perform certain functions on our site or communicate with us : First and last name • Email • Phone number • Mailing address • Billing address • Age • Sex • Date of birth • Payment information • Preference information • Questions, comments and inquiries This data can be collected using the following methods: • Contact form or when you communicate with us in any other way • Application form for a position (in addition to the information mentioned above, the following information you provide us: education level, whether or not you belong to a particular group, curriculum vitae, cover letter, etc.) Please note that we only collect data that helps us achieve the purpose set out in this privacy policy. We will not collect any additional data without informing you in advance. 5. How we use personal data The personal data collected will only be used for the purposes specified in this policy or indicated on the relevant pages of our site. The data we collect automatically through the website is used for the following purposes: • Anonymous statistics • Optimization of site navigation and content In addition, the data we collect when the user performs certain functions on the website or communicates with Les Produits Encore inc. may be used for the following purposes: • Respond to your questions, comments and inquiries • Deliver the services requested • Improve and personalize our products and services • Process your orders (tracking, delivery, invoicing, etc.) • Process and resolve complaints and dissatisfaction • Receive your application for a position within our company • Any other purposes permitted or required by law 6. With whom we share personal data Employees We may disclose to any member of our organization the user data that they reasonably need to fulfill the purposes set out in this policy. Third parties We may share user data with the following third parties: suppliers, advisors, partners or subcontractors. Third parties will not be able to access users' data beyond what is reasonably necessary to achieve the given purpose. Other disclosures We undertake not to sell or share your data with third parties except as required by law, in case of legal proceedings or to potential buyers of this company in the event that we seek to sell the company 7. Links to external websites If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices. 8. Retention period of personal data We do not store users' data beyond what is necessary to achieve the purposes for which it is collected. 9. Destruction of personal data When the purposes for which your personal information is collected are achieved, this data is securely destroyed or anonymized. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods. 10. How we protect your personal data Les Produits Encore inc. has put in place several physical, technological and administrative measures to ensure the confidentiality of your data. Despite all reasonable precautions we take to ensure the security of users' data and protect them, there is always a potential risk. No method of transmission over the Internet is completely safe. We are therefore unable to guarantee the security of users' data beyond what is reasonably practical. In the event of a leak of your personal data that represents a serious risk of harm, we undertake to keep you and the Commission d'accès à l'information du Québec informed. 11. Data concerning minors We do not knowingly collect information from people under the age of 14. If you are a minor under the laws applicable for the purpose of collecting data at your place of residence (for example, 14 years for residents of Quebec under Act 25), please do not provide us with personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us. If we discover that we have collected personal information from minors without verifying parental consent, we will take steps to remove such information from our servers. 12. Retention of personal information and transfer of data outside Quebec Personal information collected is stored in a secure and controlled environment. User data may be accessed, processed or collected by the organization or its subcontractor outside of Quebec. Some of these third parties may be based in Canada, the United States or other jurisdictions. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government and law enforcement authorities of those countries or territories may have access to it. 13. Your rights as a user As a user, you have the right to access all your personal data that we have collected. In addition, you have the right to update or correct any personal data in our possession as long as it is acceptable under law. You may choose to remove or change your consent to the collection and use of data at any time, provided that it is legally acceptable to do so and you have informed us within a reasonable period. 14. Cookies (navigation cookies) A cookie is a small file stored by a website on your computer or mobile device. Its purpose is to collect data on the user’s browsing habits. Cookies are kept on your device until you delete them yourself from your browser. If you wish to disable cookies, you can do so by changing your browser or mobile device settings. In addition, you can open your browser in private mode so that cookies are deleted at the end of each session. You can also manage cookies directly on our site by accessing the cookie settings at the bottom of the page or via the banner that appears automatically on your first visit. Disabling cookies on your browser may, however, impair your browsing experience. We use the following types of cookies on our website Necessary cookies (mandatory) We use them to remember all the selections you make on our site so that they are saved for your next visits. They are necessary for the basic functions of the website and it will not work as intended without them. Therefore, they cannot be disabled in our systems. This type of cookie does not store any personally identifiable data. Functional cookies Functional cookies are cookies used to personalize site functionality and perform certain actions such as sharing website content on social media platforms, collecting comments and other third-party features. Analytical and performance cookies This type of cookies allows us to obtain information about the use and performance of our website in order to improve its design and your user experience such as the number of visitors to the site and the pages that have been visited. We use for example Google Analytics to analyze the traffic of our website. All information collected by these cookies is anonymised. Advertising cookies These cookies collect data about preferences and how visitors use the site in order to provide personalized advertising and analyze the effectiveness of advertising campaigns. Third parties We may use third party cookies on our site to collect browsing data and tailor advertisements around the visitor’s interests. We cannot guarantee the reliability or security of the management of your personal data by these third parties. Entities such as Google should be considered independent data processors. It is recommended to consult the privacy policies of these companies. 15. Update This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to take into account any changes in our practices, technology and data collection process. We recommend that our users check our policy from time to time to ensure they are informed of any updates. If necessary, we may notify users by email of changes to this policy. By continuing to use the site after a change, you agree to the practices detailed in the updated privacy policy. Joey Boudreault Chairman Les Produits Encore inc. 5354 Chemin Royal Saint-Jean-de-l'Île-d'Orléans, Quebec G0A 3W0 418-803-3347 Most recent update: April 11, 2025 Effective date: April 11, 2025